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Frequently Asked Questions
1. Payment Term
Please make full payment once your car is delivered.
2. Collection of Rental Car
Our dedicated staff will deliver your preferred rental car to your Home or Office address. For customer flying into Malaysia, car can be sent to KLIA / KLIA2 / Skypark Subang or your Staying Hotel.
3. What documentation do i need to rent a car?
Please provide :-
I/C or Passport
Driving License
Latest Utility Statement for address verification
Employment Card (for delivery to office address)
Flight Ticket or Hotel Booking document (for delivery to Airports/Hotels)
4. Payment Method
We accept Cash, Online Bank Transfer, Credit/Debit Card, Company Cheques & Pay Pal
5. Door To Door Service
For your added convenience, we do door to door service at a minimal cost. We send the car to you and collect it from your place at the end of rental period.
Our charges are as follows (published rate are for delivery and return)
Sunway - Free Delivery
Subang Jaya & Petaling Jaya - RM30.00
Puchong, Subang, Kota Damansara, Sungai Buloh, Shah Alam,- RM50
Kuala Lumpur, Gombak, Setiawangsa, Kepong, Klang - RM60
KLIA, KLIA2, Cyberjaya, Putrajaya & Seremban - RM100
6. How much is the security deposit for my rental car ?
Security deposit amount varies according to the price of rental. We will let you know once you have decided on your selection of car.Security Deposit will be refunded to you 5 days from the returned of vehicle.
7. How do i order my preferred rental car?
We accept orders through :-
Phone : 017-9444948
Whatsapps : 017-9444948
Email : reservation@kserac11.com
Online Orders : via this website.
For those who wish to send enquiries, please fill in the "Contact Form" below and our reservation team will revert to you
8. I need a car with driver / Chauffeur Service
Chauffeur Service is one of our specialty. We will be more than happy to give you a quote. Let us have your transportation details i.e type of car, how many pax and complete itinerary.
9. My company is going to have an event. We need many cars.
You have come to the right place. We are a specialist in vehicle rental for government, corporate and private event. Detail us your transportation requirement and we will give you a fair quote.
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